Help & Support — GoNabdh

How to get help with GoNabdh Website, Business, Members App, billing, and account issues.

Scope

This Support page covers help for the GoNabdh Website, GoNabdh Business, GoNabdh App (members), and related services. It is also the support URL referenced in mobile store listings.

Contact channels

  • Email: [email protected] - Privacy / data requests: [email protected] - Web form: [Contact](/contact) (choose the intent that matches your request) - In-product: operators can use console help/contact entry points where available

    • We aim to respond to new support emails within one to two business days (Arabia Standard Time). Complex production issues may take longer; include your organization slug, product (Business or Members), and screenshots when possible.

    What to include

    1. Product: Website / Business / Members App (iOS or Android) 2. Organization name or portal slug (for operators) 3. Steps to reproduce and expected vs actual result 4. Approximate time of the issue and any error messages

    Common topics

    | Topic | Where to start | | --- | --- | | Platform billing & subscription | [email protected] + [Refund Policy](/refund) | | Member booking or membership dispute | Contact the business first | | Privacy / deletion | [Privacy Policy](/privacy) · [Data deletion](/data-deletion) | | Account security | [email protected] immediately | | Product questions | [FAQ](/faq) · [Contact](/contact) |

    Severity guidance

  • Critical: widespread outage, payment capture failures, security incident — mark the subject with `URGENT` - High: blocked checkout/onboarding for a live business - Normal: how-to, configuration, feature questions

    • App store users

    If you downloaded GoNabdh Business or GoNabdh App from Apple App Store or Google Play, you can still use this page and [email protected] as the developer support contact. Store billing issues may also need Apple/Google support.

    Legal documents

    Visit the [Legal & Support Center](/legal) for Privacy, Terms, Refunds, Cookies, and Data deletion.