Refund Policy — GoNabdh

How refunds work for GoNabdh platform subscriptions versus operator-managed member and booking payments.

Scope

This Refund Policy applies across the GoNabdh ecosystem (Website, Business, Members App, and related services). It distinguishes platform subscription fees paid to GoNabdh from customer payments paid to operators for memberships, classes, appointments, and similar offerings.

A) GoNabdh platform subscriptions (operators)

  • Free trials (when offered) can be cancelled before conversion without charge. - After a paid billing period starts, platform subscription fees are generally non-refundable, including partial periods, unused seats, or downgrades mid-cycle—except where required by mandatory consumer law or where GoNabdh confirms a billing error or documented service failure attributable to us. - To request a review, email [email protected] with your organization name, invoice/receipt reference, and reason within 14 days of the charge. - Approved refunds are issued to the original payment method when possible and may take several business days depending on the processor and bank.

    • B) Member / customer payments to operators

    Payments for an operator's products (memberships, bookings, retail, etc.) are charged under that operator's payment configuration. Refunds, freezes, cancellations, and no-show fees are determined by the operator's own policies and applicable law—not by a universal GoNabdh storefront rule.

    Members should contact the business they paid first. Operators can process refunds or adjustments through their console/payment tools where available. GoNabdh Support may help route issues but does not reverse operator charges unilaterally except in limited cases (fraud, legal process, or clear platform payment defects).

    App store purchases

    If a fee was charged by Apple or Google (where applicable), their refund processes may apply in addition to this policy.

    Chargebacks

    Filing a chargeback without contacting support may delay resolution. We and/or the operator may contest invalid chargebacks with transaction evidence.

    Contact

    Platform billing: [email protected] Privacy-related account deletion: [email protected] [Contact form](/contact)